Customer Reviews

Price, staining and finishing of interior wood was included, removable interior mullions.

Quality of product, ability to me my custom needs, previous experience with Pella products

Installation team was thorough, fast, and professional. The product delivered exactly matches the aesthetic of the original windows in my historic (175 year old) home.

Reputation, recommendations from other Pella customers, look and quality of door superior to other options. The higher price was not unreasonable for the better quality product.

Style to match other windows in house.

Was told 5 weeks to install. On the install date, I waited all day. No one called or showed up. I had to call the office to find out what was going on. It was blamed on a new phone system. Took another 5 weeks to get it installed.

Good product

Whole experience was good.

Quality of the product at a competitive price

The installation team was very professional and very adept and efficient at their job. I was impressed with how organized they were, how well they worked together, and the quality of their workmanship.

My project is not completed.

Quality and price.

Good product. Good installation crew.

NO

Quality and features offered in the door

I bought pella Windows for my upgraded kitchen and kitchen, slider door,. Love them!

Yes. They promised to install the one missing window in about a month. Hasn't happened yet.

Quality and selection. It was important to me to have a maintenence free product...no painting or staining required moving forward.

My only complaint was the product brought by the installer to finish under the exterior of the patio door. I was told it would be maintenance free. While it would not rot, it did require painting. I ended up removing it and purchasing a solid white 12 inch by 12 foot by 5/4 inch PVC board that would never need maintenance. It cost me $69.17 at Erie Materials in Albany, NY. I would think you could buy it for less and subtracting what the inferior product cost, for $10 to $25 you could frame your premium product with a truly maintenance free trim piece. I am baffled why you would not be insistant on this product's use in the field.

Our original install was Pella so we thought replacements should be same.

Recent install was excellent, although response from Pella store was slow. Our original Pella equipment failed too often to warrant confidence.

Custom size at a reasonable price.

Advertising

Negative

Compared brands on line for several months. Had two brand reps come to my home for estimated. Given close to equal features Pella was less expensive while comparable in quality

no

Good price. No pressure discussion with Pella rep. Liked product.

Well known name,we have Pella windows in an addition, competitive prices.

Best price

No

Had a pell a sliding door

Scheduling issues

Installation service

Pella sent a professional

its the best

no

We had a very good experience dealing with the sales rep Paul, this is our second purchase thru him and also very satisfied with the installers. We waited for a later install date so we could have the same installer who did our original 17 windows.

Better quality. Had the features that I want

My installation was scheduled for 3 days with a 4 person crew. 2 people showed up the first day unloaded the windows put 1 out of 7 windows in and then left. And didn't come back the next day because of 1 hour of rain. On the 4th day they were here till 9:00pm. I've been trying to contact the installation manager that was assigned to our project for over a week now and he won't return my calls. All I want is a set screw for my handle that didn't have one

We like the quality, energy efficiency and available options on the Pella projects we have used,

I was very impressed that the Pella representative took a picture of the formula on the paint that we had used and we were able to have the window and new trim installed already primed and painted.

Cost and previous use of Pella products

Weather stripping has not been fixed and it is now been over several weeks and we were told it would only take 2weeks to order and replaced

Customer service experience and name recognition. The resulting quality of the product (and awning window) I received is pretty average. The interior screen and crank are somewhat flimsy, but it is an attractive window. I hope it continues to function smoothly with use.

The guy who installed the window was outstanding! I wish I could remember his name :(

Because I have experience with Pella from installations at my previous property and with an installation I had done in 2008 or 2009 at this home. The experience was good.

no