Customer Reviews

Quality of product, ability to me my custom needs, previous experience with Pella products

Installation team was thorough, fast, and professional. The product delivered exactly matches the aesthetic of the original windows in my historic (175 year old) home.

Reputation, recommendations from other Pella customers, look and quality of door superior to other options. The higher price was not unreasonable for the better quality product.

Style to match other windows in house.

Was told 5 weeks to install. On the install date, I waited all day. No one called or showed up. I had to call the office to find out what was going on. It was blamed on a new phone system. Took another 5 weeks to get it installed.

Good product

Whole experience was good.

Quality of the product at a competitive price

The installation team was very professional and very adept and efficient at their job. I was impressed with how organized they were, how well they worked together, and the quality of their workmanship.

Quality and price.

My project is not completed.

Good product. Good installation crew.

NO

Quality and features offered in the door

I bought pella Windows for my upgraded kitchen and kitchen, slider door,. Love them!

Yes. They promised to install the one missing window in about a month. Hasn't happened yet.

Quality and selection. It was important to me to have a maintenence free product...no painting or staining required moving forward.

My only complaint was the product brought by the installer to finish under the exterior of the patio door. I was told it would be maintenance free. While it would not rot, it did require painting. I ended up removing it and purchasing a solid white 12 inch by 12 foot by 5/4 inch PVC board that would never need maintenance. It cost me $69.17 at Erie Materials in Albany, NY. I would think you could buy it for less and subtracting what the inferior product cost, for $10 to $25 you could frame your premium product with a truly maintenance free trim piece. I am baffled why you would not be insistant on this product's use in the field.

Our original install was Pella so we thought replacements should be same.

Recent install was excellent, although response from Pella store was slow. Our original Pella equipment failed too often to warrant confidence.

Custom size at a reasonable price.

Advertising

Negative

Compared brands on line for several months. Had two brand reps come to my home for estimated. Given close to equal features Pella was less expensive while comparable in quality

no

Good price. No pressure discussion with Pella rep. Liked product.

Well known name,we have Pella windows in an addition, competitive prices.

Best price

No