FAQ

No two replacement projects are identical. In order to figure out the cost of your window or door replacement project, we will need to completely understand your wants and needs. Arrange a no-obligation, in-home consultation and we’ll be able to present you with a free quote during your consultation. A Pella^® design professional will work with you to understand your plan, pick high-quality products and take measurements for your replacements.

In addition to offering high-quality products in a variety of styles, we also offer payment and finance options to help make your replacement project realistic.

It’s our priority to make certain that we answer every one of your questions about windows and doors from Pella of Kingston. We’ll review all the features and possibilities available to you, including material choices and energy-efficient options. To be sure we can cover all of it, we recommend you allow about two hours for your consultation session.

Your in-home consultation is critical to ensuring your happiness with your window and door replacement. It will help you choose the best windows or doors for your Kingston-area home and your budget. It’s best to schedule your complimentary, in-home consultation when every one of the decision-makers are able to be present. Our Pella^® expert designer will talk through a number of common questions like:

• Which materials (vinyl, wood or fiberglass) are best suited for your Kingston-area home?
• Which functional features do you want your windows or doors to have?
• What level of energy efficiency is best for your home?
• Which colors do you want?

Correctly quoting your replacement windows or entry door project is dependent on the information we receive during the in-home consultation. You can learn more about in-home consultations here.

Installations of replacement windows and doors from Pella of Kingston are done by a Pella^® Expert Installer^SM. Under his or her direction, Pella-certified installers will install your windows or doors for you. They must go through an in-depth set of training courses to make sure your windows and doors are appropriately installed and adhere to Pella’s warranty criteria. You can find out more about your straightforward, no-guess installation day here.

Before they can be brought on board, Pella makes installers to pass a drug test and background check. Our installers are fully covered by liability and workers compensation insurance. Beyond Pella product warranties, your installation is also guaranteed for 10 years under the installation limited warranty and service agreement.

Pella^® products meet or exceed ENERGY STAR^®-certification in all 50 states and the majority of Canada. How will this impact you? Not only could you realize a drop in your heating and cooling costs, but you will help protect the environment.

The perk of Pella^® vinyl windows is that you don’t have to paint them. They are available in a host of colors, so you’ll find a color that goes with your house. We do not advise painting your vinyl products; this will terminate your warranty.

Pella of Kingston provides services and support that big-box stores can’t. Our expert staff has expertise in selling, installing and servicing Pella^® windows and doors. You’ll have a dedicated Pella sales team, comprised of a project manager, local service technicians and quality installers. We commonly use the term “single-source accountability.” You just have to get in touch with our office, your sales representative or your project manager with any questions or concerns you can think of, and we will get to work answering them.

There are a number of reasons why Kingston-area homeowners choose Pella of Kingston for their replacement window and door needs. Our success is reliant on customer satisfaction, not stock prices. All of our high-quality windows and doors are created with care and serviced by Pella’s expert Direct Sales Network. Unlike other manufacturers who sell only through third-party channels, Pella of Kingston has a dedicated window and entry door showroom. This distinctive way of doing business gives you a personalized experience with the aid of a local Pella^®-certified team. Whether you are in the market for the beauty of wood, the strength of fiberglass or the reduced maintenance of vinyl—Pella of Kingston has a superior-quality, energy-efficient and sturdy solution.